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厦门市文旅局推动完善旅游市场秩序联合执法监管机制

时间:2022-10-12 06:16:48 来源:财经时代 浏览次数:84 我来说两句(0) 字号: T T

2022年以来,厦门市文化和旅游局会同交通、市场监管、公安等部门,不断完善旅游市场秩序联合执法监管机制,共同治理侵害游客合法权益的违法违规行为,保持对扰乱旅游市场秩序违法问题“零容忍、严打击”高压态势,提升来厦游客满意度。

一是加强旅游市场秩序轮值联合执法。在各区、各部门常态开展旅游市场秩序执法检查基础上,厦门市文化和旅游局、市交通局、市市场监管局、市公安局建立轮流牵头开展旅游市场秩序联合执法机制,轮值牵头单位每周至少1次发起联合执法检查巡查。各区建立辖区旅游市场秩序轮值联合执法制度。今年6月至9月,累计开展行动30余次,出动执法人员360多人次。

二是加强旅游市场秩序监管执法协作。建立由文旅、市场监管、交通、公安等部门执法机构各1名市级联络员、6名区级联络员的“1+6”执法协作联络机制,加强旅游市场秩序突发情况处置、执法信息共享、问题线索移送、协助调查取证、配合打击查处等沟通联络和工作协作,提升监管执法效率。

三是规范涉旅投诉和舆情处置工作流程。坚持“早介入、快处置”,畅通旅游投诉渠道,广泛收集舆情信息,加强信息梳理分析,快速应对和有效处置旅游投诉、涉旅舆情,切实保障游客合法权益,营造良好旅游市场环境。今年6月至9月,各部门共立案查处扰乱旅游市场秩序违法行为371起,罚没款共计126.2万元,厦门市文化和旅游局旅游服务质量投诉同比下降34%。

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    SQL Error: select id,classid,ttid,onclick,plnum,totaldown,newspath,filename,userid,username,firsttitle,isgood,ispic,istop,isqf,ismember,isurl,truetime,lastdotime,havehtml,groupid,userfen,titlefont,titleurl,stb,fstb,restb,keyboard,eckuid,title,ftitle,newstime,titlepic,smalltext,writer,diggtop from ***_ecms_news where (classid='318') and (id in (,,,,,)) order by newstime desc limit 1SQL Error: select id,classid,ttid,onclick,plnum,totaldown,newspath,filename,userid,username,firsttitle,isgood,ispic,istop,isqf,ismember,isurl,truetime,lastdotime,havehtml,groupid,userfen,titlefont,titleurl,stb,fstb,restb,keyboard,eckuid,title,ftitle,newstime,titlepic,smalltext,writer,diggtop from ***_ecms_news where (classid='318') and (id in (,,,,,)) order by newstime desc limit 1,5
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